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Unaccompanied minors refer to children aged 5 to 12 who travel without adult supervision. Their parents or guardians must sign the Unaccompanied Minor Service Request Form at ticket purchase and obtain approval from the airline. Accurate contact information of the persons sending off and picking up the minor must be provided. (Regulations vary by airline. Please contact your airline’s customer service for details.)

Seniors traveling alone who require assistance with boarding, deplaning and in-flight care must submit a service request to the operating airline in advance and obtain its approval. (Regulations vary by airline. Please contact your airline’s customer service for details.)

Wheelchair & Stretcher Assistance

Passengers requiring a wheelchair or a stretcher due to medical reasons must submit a Medical Information Form and a valid medical certificate confirming fitness to fly (Certificate validity periods vary by airline). Please contact your airline’s customer service or consult Information Desk for details.

If you request wheelchair assistance due to mobility difficulties, please contact the Information Desk or check-in staff.

Assistance for Visually Impaired Passengers

Visually impaired passengers accompanied by an adult are treated as regular passengers.

Visually impaired passengers unaccompanied by an adult or without a guide dog must submit a Special Assistance Request Form, including contact information of the persons sending off at the departure and picking up at the destination.

Passengers with a guide dog must obtain approval from the airline when booking their seats, and provide a Special Assistance Request Form along with the guide dog’s Animal Quarantine Certificate.

Regulations vary by airline. Please contact your airline’s customer service for details.

Assistance for Passengers with Medical Conditions

Consultation services are available for passengers with medical conditions.

Regulations vary by airline. Please contact your airline’s customer service for details.

+86 571-96299

Pregnant passengers with a normal pregnancy under 8 months are treated as regular passengers.

Pregnant passengers over 8 months of pregnancy are generally not be accepted for travel. In special cases, such passengers must present a Fit for Air Travel Certificate  and a Pregnancy Air Travel Advice Form, both issued by a doctor within 72 hours prior to travel.

Pregnant passengers whose due date is within 2 weeks are generally not be accepted for travel.

Regulations vary by airline. Please contact the airline’s customer service for details.